Terms of service

Last Updated: 23 September 2026

Overview

This website is operated by Best Gold Shop Pte. Ltd. under the name SG Gold Shop. Throughout the site, the terms “we”, “us” and “our” refer to SG Gold Shop. We offer this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing any part of the site, you agree to these Terms. If you do not agree, you may not access the website or use our services.

Any new features or tools added to the current store will also be subject to these Terms. You can review the latest version of our Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms by posting updates to our website. Updated terms will be posted here. Material changes will be communicated where required by law.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence or have given consent for your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction (including copyright laws). You must not transmit worms, viruses, or any destructive code. A breach of these Terms will result in immediate termination of your access.

Section 2 – General Conditions

We may decline an order or restrict use of the Service for lawful reasons, such as suspected fraud or unavailable stock. We handle personal information as described in our Privacy Policy.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

Section 3 – Accuracy, Completeness, and Timeliness

We aim to keep product and service information accurate and current. If you notice an error or need clarification before purchasing, please contact us. Nothing in this section limits our obligations concerning product descriptions or your rights under applicable law.

Section 4 – Modifications to the Service and Prices

Product prices and availability may change. The price shown and confirmed at checkout applies to the order, subject to our handling of genuine errors and applicable law. We will contact you if an order cannot be fulfilled as placed.

Section 5 – Products or Services

Certain products or services may be available exclusively online with limited quantities. Returns and exchanges are subject to our Refund Policy.

We strive to display product colors and images accurately, but we cannot guarantee your monitor’s display accuracy. We reserve the right to limit the sale of products by person, region, or jurisdiction, and may discontinue any product at any time.

Singapore delivery

Delivery is available within Singapore only and is free for all orders, with no minimum order value or delivery surcharge. We do not offer overseas shipping. Orders before 12 PM are delivered the same day from 2–6 PM; orders from 12 PM to before 5 PM are delivered the same day from 7–11 PM. For orders at or after 5 PM, contact us to confirm the schedule. All times are SGT. See our Shipping Policy.

Section 6 – Billing and Account Information

We may refuse any order you place. We may limit or cancel quantities purchased per person, household, or order. In such cases, we will attempt to notify you using the contact details provided during checkout.

You agree to provide accurate and complete account details and update them promptly so we can complete transactions and contact you if necessary.

Section 7 – Optional Tools

We may provide links to third-party tools with their own terms. Please review those terms before using the tools. Nothing here limits rights that cannot lawfully be excluded.

Section 8 – Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content or policies. Please review third-party terms before engaging in any transaction. Contact us if a third-party service used for your SG Gold Shop order causes an issue, and we will help direct your enquiry.

Section 9 – User Comments and Submissions

If you send us feedback, we may use it to improve our services. Please do not submit content that infringes others’ rights or is unlawful or harmful. We will seek your permission before publishing personally identifiable feedback as a testimonial.

Section 10 – Personal Information

Our store is hosted by Shopify. Shopify processes information about your visits and purchases to provide store services and, with Shopify Network Intelligence enabled, may use interactions with this store, other merchants and Shopify to provide enhanced services. Shopify and other providers may process information outside Singapore. Read our Privacy Policy and the Shopify Consumer Privacy Policy for details and available choices.

Section 11 – Errors and Omissions

Occasionally there may be information on our site containing typographical errors or inaccuracies related to pricing or product descriptions. We reserve the right to correct errors and update information at any time without prior notice.

Section 12 – Prohibited Uses

You are prohibited from using our site or its content for unlawful purposes, to solicit illegal acts, infringe upon intellectual property, harass, abuse, defame, or discriminate. Uploading malware, phishing, or circumventing security is strictly forbidden. We reserve the right to terminate access for violations.

Section 13 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee uninterrupted or error-free website access. Nothing in these Terms excludes or limits liability, warranties, remedies or consumer rights that cannot lawfully be excluded or limited under Singapore law. For faulty, damaged, incorrect or misdescribed goods, contact us so we can assess the issue and provide the remedies required by applicable law.

Section 14 – Indemnification

You agree to indemnify and hold harmless SG Gold Shop, its affiliates, partners, and employees from any claims arising out of your breach of these Terms or violation of any law.

Section 15 – Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will still apply to the fullest extent permitted by law.

Section 16 – Termination

These Terms remain effective until terminated by either party. We may restrict or terminate access if you materially breach these Terms, subject to applicable law. You remain liable for all payments due up to the date of termination.

Section 17 – Entire Agreement

These Terms, together with our policies, constitute the entire agreement between you and SG Gold Shop and supersede prior communications. Nothing in these Terms removes rights that cannot lawfully be excluded.

Section 18 – Governing Law

These Terms and all related transactions are governed by the laws of Singapore.

Section 19 – Changes to Terms of Service

You can review the latest version of our Terms at any time on this page. Changes apply as permitted by law; contact us if you have questions about an update.

Section 20 – Contact Information

Questions about these Terms of Service should be directed to us at:

SG Gold Shop
📍 38 Joo Chiat Road, Singapore 427366
📧 admin@sggoldshop.com
☎️ +65  9770 2921