Frequently Asked Questions
Shopping, made clear
Your questions, answered.
A guide to gold, delivery, orders and shopping with SG Gold Shop.
What is the difference between 916 and 999 gold?
916 gold is 22K; 999 gold is 24K. Check the individual product listing for the exact purity, weight, dimensions and available variants.
Where can I visit SG Gold Shop?
Our shop is at 38 Joo Chiat Road, #01-01, Singapore 427366. Contact us to confirm opening hours or arrange your visit.
Do you deliver outside Singapore?
We deliver within Singapore only. Delivery is free with no minimum spend. See the shipping policy for delivery windows and conditions.
How do automatic discounts work?
Eligible savings are applied automatically in the cart or at checkout. Selected gold bars qualify for 13% off; other qualifying orders may receive a fixed order discount. Offers do not stack. See current offers and eligibility.
Can I pay by instalments?
Check the flexible-payment panel on the product page and the methods offered at checkout. Plans depend on provider approval and your available limit; extended plans may include fees. The provider confirms the final repayment schedule.
How do I track an order?
Use your order confirmation and any tracking link sent for your order. You can also sign in to your account or contact us with your order number.
Can I return or exchange a purchase?
Contact us before returning an item. Eligibility, exclusions and the request process are in the Return & Refund Policy.
How do I check VIP eligibility?
See the VIP membership page and ask our team to verify your qualifying spending and available benefits.