Privacy policy
Last updated: 23 September 2026
SG Gold Shop (sggoldshop.com) is operated by Best Gold Shop Pte. Ltd. This policy explains how we collect, use and disclose personal data when you browse our store, contact us or place an order.
Contact
For privacy questions, access or correction requests, or complaints, email admin@sggoldshop.com or write to SG Gold Shop, 38 Joo Chiat Road, Singapore 427366.
Information we collect
We collect information you provide when you place an order, create or use an account, subscribe to marketing or contact us. This may include your name, email, phone number, billing and delivery addresses, order details, messages and marketing preferences. Payment information is handled through the payment method you select at checkout.
When you use the site, Shopify and technologies used on the site may collect information such as your IP address, browser and device details, cookie identifiers, pages and products viewed, searches and interactions with the store.
How we use information
We use personal data to run the store, process payments and orders, arrange Singapore delivery, provide customer support, manage returns, protect against fraud, maintain and improve the site, and meet legal and accounting requirements. We use contact details for promotional messages where you have chosen to receive them or where otherwise permitted by applicable law. You can ask us to stop promotional messages using the unsubscribe option in a message or by contacting us.
Who receives information
Our store is hosted by Shopify. Shopify processes information about your visits and purchases to provide the store and related services. With Shopify Network Intelligence enabled for this store, Shopify may also use information from your interactions with this store, other merchants and Shopify to provide enhanced services, which can include personalisation, fraud prevention, analytics and more relevant advertising. Read the Shopify Consumer Privacy Policy and use the Shopify privacy portal to learn about Shopify's processing and available choices.
We may share information with payment providers available at checkout, delivery and support providers, and service providers that help operate, secure and measure the store. Information may also be disclosed when required by law or to protect legal rights. These parties, including Shopify, may process information outside Singapore. The store's Shopify data hosting location is currently shown in admin as the United States; other providers' locations may differ.
Cookies, analytics and advertising
Cookies and similar technologies help the site function, remember preferences and understand how visitors use the store. Shopify Network Intelligence is enabled and may support advertising and personalisation as described above. Where a cookie choice is presented, you can use that choice; you can also manage cookies in your browser. Blocking necessary cookies may affect site functions. Contact us if you need help with a privacy choice.
Retention and security
We keep personal data while it is needed for the purposes described here and for applicable business or legal requirements, then take steps to delete it or remove identifying details when it is no longer needed. We take reasonable steps to protect information, but no online system can guarantee absolute security.
Your choices and rights
Under Singapore's Personal Data Protection Act, you may contact us to request access to or correction of your personal data, withdraw consent, or raise a concern. Requests are subject to applicable requirements and exceptions. We may verify your identity and explain the likely effect of withdrawing consent on a service you use. Other rights may apply depending on where you live. You may also use the Shopify privacy portal for choices relating to Shopify's own processing.
Children
This store is not directed to children. If you believe a child has provided personal data to us, please contact us.
Changes and complaints
We may update this policy as our practices change. The date above shows when this version was last updated. For a concern about our handling of personal data, contact us first at admin@sggoldshop.com. You may also contact Singapore's Personal Data Protection Commission.