Exchange Policy

We offer an exchange policy for items that meet the following criteria:

• You have 7 calendar days from the date of receipt to request an exchange.
• The item must be unused and in the same condition as when you received it.
• The item must be in its original packaging.
• You must provide the original receipt or proof of purchase.

Shipping

Customers are responsible for shipping costs associated with returning items for exchange. Please note that shipping costs are non-refundable.

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong item, contact us immediately. We will evaluate the issue and work to resolve it promptly.

Exceptions / Non-Exchangeable Items

Certain items are not eligible for exchange, including:

• Perishable goods (e.g., food, flowers, or plants).
• Custom or personalized products.
• Personal care goods (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.
• Sale items or gift cards.

If you have questions about whether your item is eligible for exchange, please contact us.

Contact Us

If you have any questions about our exchange policy or need assistance with a return, please reach out to us:

Email: admin@sggoldshop.com