Return & Refund Policy
Returns & refunds
A clear path to assistance.
Read the eligibility conditions and request process below. Contact our team before sending an item back.
Last updated: 23 September 2026
Seven-day return and exchange requests
You may request a return or exchange within seven days after receiving your item. Contact SG Gold Shop before sending an item back so we can confirm eligibility and the next steps.
Eligibility
For change-of-mind requests, items must be unworn or unused, in their original condition and packaging, with tags attached and a receipt or proof of purchase. Custom or personalised products, sale items and gift cards are excluded from change-of-mind returns. These conditions do not limit your rights concerning faulty, damaged, incorrect or misdescribed goods under applicable Singapore law.
How to request a return
Email admin@sggoldshop.com with your order number, the item and the reason for your request. If accepted, we will provide a return shipping label and instructions. Please obtain our instructions before sending or bringing an item back.
Return address
SG Gold Shop
38 Joo Chiat Road
Singapore 427366
Damaged, faulty or incorrect items
Please inspect your order when it arrives and contact us promptly if an item is damaged, faulty or incorrect. Provide details and photographs where possible so we can assess the issue and arrange an appropriate resolution. The seven-day change-of-mind request period does not replace or restrict rights provided by law.
Exchanges
Contact us first to confirm whether your item is eligible. Once the return is accepted, our team will explain the exchange process and any difference in product price before you proceed.
Refunds
We will notify you after receiving and inspecting your return. Where a refund is approved, it will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post it. If more than 15 business days have passed since approval, contact admin@sggoldshop.com.
Delivery and assistance
We deliver only within Singapore. Outbound delivery is free for all orders, with no minimum spend or delivery surcharge. See our Shipping Policy for the same-day delivery windows. For return questions, use our contact page.