Privacy Policy

Privacy Policy

Effective Date: October 17, 2025

SG Gold Shop (“we”, “us”, or “our”) operates the website sggoldshop.com and its related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.

1. Information We Collect

We collect several types of data to provide and improve our Service, including:

  • Personal Data: Such as your name, email address, phone number, and billing/shipping address.
  • Usage Data: Information such as your IP address, browser type, device details, and pages visited.
  • Cookies & Tracking Data: We use cookies and similar technologies to improve site performance and analyze user behavior.

2. How We Use Your Data

SG Gold Shop uses collected information for purposes including:

  • To process and fulfill your orders securely
  • To improve website performance and customer experience
  • To send order confirmations, updates, and marketing communications (with your consent)
  • To detect, prevent, and address fraud or technical issues
  • To comply with legal and regulatory obligations under Singapore law

3. Data Retention and Transfer

Your data may be stored or processed on servers located in Singapore or other jurisdictions with equivalent data protection standards. By using our Service, you consent to the transfer and storage of your personal information as outlined in this policy.

4. Disclosure of Data

We may disclose your personal data only when required to:

  • Comply with legal obligations or court orders
  • Protect and defend the rights or property of SG Gold Shop
  • Prevent or investigate possible wrongdoing
  • Ensure the safety of customers and the public

5. Security of Your Information

We implement industry-standard security measures to protect your personal data. However, please note that no online transmission or storage method is 100% secure. We continually review our security procedures to maintain a high level of protection.

6. Cookies and Tracking Technologies

Our website uses cookies to remember user preferences and provide a smoother browsing experience. You can set your browser to refuse cookies, but this may limit certain website functionalities.

  • Session Cookies: For website operation
  • Preference Cookies: To store user settings
  • Security Cookies: For authentication and fraud prevention

7. Third-Party Service Providers

We may use trusted third parties (such as payment processors or analytics providers) to assist with business operations. These partners are contractually obligated to handle your data securely and only for specified purposes.

8. Google Analytics

We use Google Analytics to understand how users interact with our website. Google may use this data to personalize ads on its network. You can opt out by installing the Google Analytics Opt-out Browser Add-on. For more details, visit Google’s Privacy Policy.

9. Links to Other Websites

Our Service may include links to external sites not operated by us. We are not responsible for their privacy practices and encourage you to review each site’s privacy policy before providing personal information.

10. Children’s Privacy

SG Gold Shop does not knowingly collect personal data from individuals under 18 years of age. If you believe a child has submitted personal information to us, please contact us immediately so we can remove it.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.” Continued use of our website after updates constitutes your acceptance of the revised terms.

12. Contact Us

If you have questions about this Privacy Policy or wish to access, correct, or delete your personal data, please contact us:

Email: admin@sggoldshop.com

Address:
SG Gold Shop
City Plaza, 810 Geylang Road #01-105
Singapore 409286

SG Gold Shop — Committed to Protecting Your Privacy & Data in Singapore